Privacy Policy

Yorktown Taxi & Car Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services or visit our website at yorktowntaxi.net. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you book or use our services, we may collect the following personal information:

• Full name
• Phone number and email address
• Pickup and destination addresses
• Flight number, airline, and travel itinerary details
• Payment and billing information
• Special requests, accessibility needs, or preferences
• Corporate account and business billing information

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address and geographic location (city/region level)
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time spent, and navigation patterns
• Referring website or search query that brought you to our site
• Date and time of your visit

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing, confirming, and fulfilling your transportation reservations
• Communicating with you about your bookings, changes, or cancellations
• Sending booking confirmations, receipts, and service-related notifications
• Processing payments and managing corporate billing accounts
• Tracking flights to ensure timely pickups for airport transfers
• Improving our services, vehicles, and customer experience
• Responding to customer service inquiries and complaints
• Complying with legal and regulatory obligations under New York State law
• Sending promotional offers and newsletters (only with your explicit consent)
• Preventing fraud and ensuring the safety of our drivers and passengers

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Fulfillment: With our drivers and dispatch team to complete your reservation
• Payment Processing: With secure, PCI-compliant payment processors to handle transactions
• Corporate Accounts: With authorized account administrators for billing and reporting purposes
• Legal Compliance: When required by law, court order, subpoena, or government authority
• Safety and Security: To protect the rights, property, or safety of our company, employees, customers, or the public
• Business Transfer: In connection with a merger, acquisition, or sale of business assets, with notice provided to affected users

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational safeguards including:

• Secure HTTPS encryption for all website communications
• Restricted access to personal data on a need-to-know basis
• Secure storage of booking and payment records
• Regular review of our data collection and storage practices

While we use commercially reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach that may occur.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations:

• Booking records: Retained for a minimum of 3 years for business, accounting, and tax purposes
• Payment records: Retained as required by applicable financial regulations
• Marketing preferences: Retained until you opt out or request deletion
• Website analytics: Retained in aggregated, anonymized form indefinitely

You may request deletion of your personal information at any time, subject to our legal retention obligations.

6. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information ("right to be forgotten")
• Right to Opt-Out: Opt out of promotional communications at any time by replying STOP to texts or clicking unsubscribe in emails
• Right to Portability: Request your data in a portable, machine-readable format
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, please contact us at Yorktowntaxi@gmail.com or call (914) 962-7171. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences for future visits

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

8. Third-Party Services

Our website may use third-party services including Google Analytics for website traffic analysis, Google Maps for location services, and payment processors for transaction handling. These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Links to Other Websites

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any website you visit.

10. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at Yorktowntaxi@gmail.com and we will take prompt steps to delete such information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information is collected, the right to know if personal information is sold or disclosed and to whom, the right to opt out of the sale of personal information, and the right to equal service and price even if you exercise your privacy rights. To submit a California privacy rights request, contact us at Yorktowntaxi@gmail.com.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice such as a prominent notice on our website or direct notification to customers with active accounts. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (914) 962-7171
• Email: Yorktowntaxi@gmail.com
• Address: Yorktown Heights, NY 10598
• License: WCTLC Base License No. TLC WC: 2600666

This Privacy Policy applies to Yorktown Taxi & Car Service operating at yorktowntaxi.net. For our Terms of Service, please visit Terms of Service.